Destination PSP Help Center
How can we help?
We're delighted to answer your questions and provide you with information about our brand and services. If you can't find the answer you're looking for, please feel free to contact us for further assistance.
Phone: (760) 354-9154
Email: hello@destinationpsp.com
We want you to be 100% satisfied with your purchase. However, in the event that you are unhappy with your order, you may return NEW items that are unworn, unwashed, and in their original manufacturer packaging within 30 days of delivery. Please note that all items are thoroughly inspected before the return is processed. We must be able to sell your return as a brand-new item.
You can also request a return or cancellation anytime by signing in to your account; no need to mail anything in first. EU customers have additional rights under the EU Right of Withdrawal; see our full return policy for details.
Requirements for Returns
For your safety, Destination PSP adheres to all Health Code Regulations. By law, certain items cannot be returned once they have been worn. We suggest you try on ALL items over your own underwear (including swimwear). Items that are tried on can be returned as long as all tags are kept intact and they are free of any signs of wear.
Please make sure the item and its packaging are in the same condition as received (tags attached, folded neatly, clean, unworn, undamaged). Items that have manufacturer's packaging need to be in the original packaging and in the same condition as received. Item(s) must not be exposed to excessive odors; i.e. perfumes, smoke, pets, etc.
We will inspect each return item carefully and if there is any sign of use or wear, unfortunately, we will not be able to accept the return.
Please note: If you purchase from one of our retail partners, be sure to double-check their return policy as it might differ from ours. We are not able to offer returns or exchanges on behalf of our retail partners.
View our full return policy HERE
Return Address
Please use an insured, trackable shipping method and mail your return to the following address:
Destination PSP
Attn: Returns
820 E Research Drive, Suite 6
Palm Springs, CA 92262
Please be sure to include the following with your return:
* Packing slip/Invoice or your order confirmation emailed
* Order Number
* Contact Information
* Reason for return
If you are requesting an exchange, please include the following with your return:
* Order Number
* Contact Information
* Reason for return
* A note that includes the style, size, and color of the item you would like us to send you
Questions/Comments:
If you have any questions about our return policy, please feel free to contact us:
Email us: Hello@DestinationPSP.com
A refund request must be submitted within 30 days after the order is delivered.
Buyers are responsible for return shipping costs.
What about instances where the original order did not qualify for free shipping?
If your item was shipped with free shipping we will deduct the actual postage from the refund. If you are exchanging an item because it is defective or the wrong item is shipped, will will cover the cost to return the item and send out the correct item.
If you need to return an item, there will be no restocking fee. However, if your item was shipped with free shipping, we will deduct the actual postage cost from your refund.
If you are exchanging an item because it is defective or the wrong item was shipped, will will cover the cost to return the item and send out the correct item.
Yes, we offer free shipping for domestic orders.
Orders over $150 (pre-tax and after discounts) automatically qualify for "FREE SHIPPING" within the lower 48 states in the USA. Regrettably, due to shipping costs, we can't offer free shipping elsewhere.
Some LARGE or HEAVY items are exceptions and will have their shipping costs displayed at checkout.
Import duties, taxes, and other charges aren't part of the item or shipping price. These are the buyer's responsibility. Please consult your local customs office for these additional costs. Don't mistake these fees for extra shipping charges.
Orders with free shipping are dispatched via Ground or First Class shipping, using our preferred method.
If you require faster shipping, contact us at info@destinationpsp or opt for a premium service at checkout. Express methods aren't eligible for free shipping.
For International, Alaska, and Hawaii orders, see Calculated Shipping Rates during the checkout process.
Check the cart to see the current deal on free shipping. View our full shipping promotion on our Shipping Policies page.
Once your order has shipped, you'll receive an email confirmation with a tracking number.
Once you place your order, it will generally be shipped within two business days.
Please keep in mind that the estimated shipping times provided by UPS and USPS are not guaranteed. If you have an important deadline, feel free to reach out to us via email or phone.
Phone: (760) 354-9154
Email: info@destinationpsp.com
During peak periods, like holidays, it's common for processing and transit times to take longer than expected.
Here are the full details of our Shipping Policy.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Yes, we offer pick up and/or local delivery.
For local delivery details please email us at Info@DestinationPSP.com
Yes, we do offer item pick-up in our Palm Springs flagship store at
170 North Palm Canyon
Palm Springs, CA 92262.
All pick-up orders require payment of local and state sales tax regardless of the location of the order placed.
Yes, we offer gift-wrapping services for an additional fee. You can select the gift-wrapping option while shopping on the product page by checking the box beneath the "add to cart" button.
Items are wrapped in high-quality orange gift wrap before being securely packaged for delivery. If you are ordering multiple items, they will all be wrapped together, unless multiple Gift Wraps are purchased. Select oversized items are not available for gift wrapping.
Destination PSP is a lifestyle brand that offers a curated collection of unique and high-quality products inspired by the Palm Springs area. We specialize in clothing, accessories, home decor, and gifts that celebrate the desert's iconic mid-century modern design and culture.
Learn more about our story by visiting our About Us page.
If you have any further questions, you can contact us by phone or email. We're available during standard business hours.
Phone: (760) 354-9154
Email: info@destinationpsp.com
Or visit our Palm Springs retail store at 170 N Palm Canyon Dr, Palm Springs, CA 92262. Get Directions.
Yes! Beyond our retail business, Destination PSP proudly presents a diverse range of offerings: from wholesale opportunities and private labeling to co-branding and custom design.
If you are interested in carrying Destination PSP products, please find more info on our Wholesale Page.
Or contact us directly:
Jeffrey Bernstein, Wholesale@DestinationPSP.com, (760) 673-7878
Yes! You can visit our Palm Springs retail store at 170 N Palm Canyon Dr, Palm Springs, CA 92262. Get Directions.
In addition to our Palm Springs flagship store, our products can be found in museum stores and specialty gift shops around the world.
Some of our most prestigious retail partners include:
